Delivery & Return

14 DAYS RETURN

StayWow® guarantees 100% satisfaction.

We fundamentally believe you will be totally satisfied with the products you purchase from the StayWow® Store. That’s because we go out of our way to ensure that they’re developed and made to be just what you need.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

If for any reason you are not satisfied with your purchase, you can simply return the item within 14 days of purchase and we will offer a refund based upon the original payment method.

Items returned within 14 days of their original purchase date in same as new condition will be eligible for a refund. Please ensure that the product is unused and the tags, boxes and other packaging are intact.

To request a return, just send pictures of the packaging and product(s) with proof of purchase to care@staywow.com or call us at 1800-270-5633 from Monday to Friday, between 9 a.m. and 6 p.m.

Wherever possible, we will facilitate the pick-up of the item. Once we receive your item, a refund is initiated immediately. Please note that the GST amount is non-refundable and a refund can only be sent to the original payment method.

As you can see, we work with you in a way that is purely performance-based, meaning if you’re not pleased with our service, we don’t get paid.

That way, we provide you complete peace of mind while ordering at StayWow.

 

FREE DELIVERY

We provide FREE delivery to most addresses within India with a distribution network penetrating 20,000+ pin codes.

Most of the time, we dispatch the items on the same or the next day after order placement. All orders are shipped with a tracking number so that you can track the delivery status of your orders. As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on StayWow.com.

In general, we deliver your order within 2-3 business days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver in between 2-5 business days. Deliveries to very remote locations such as the Northeast may take up to 7 business days or longer, depending on the location's geographical constraints.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

 

CUSTOMER CARE

If you need any help related to shopping, please talk to our executive at 1800-270-5633 from Monday to Friday, between 9 a.m. and 6 p.m. You can also email us at care@staywow.com.

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